Terms & Conditions

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and  you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment.  If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

You may send your credit card information via the phone.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction.

Shipping + Handling

All items are free delivery in the UK mainland. For shipping abroad please call 01422 375940 or send an email sales@design55online.co.uk for a shipping quote.

Reaching Us

If you need to reach us, please email us to sales@design55online.co.uk, alternatively, you can call on 01422 375940 or write to us at Design 55, Unit 5, Brookfield Works, Quebec Street, Halifax HX5 9AP

Delivery Schedule

Sometimes we have the item(s) in stock for rapid delivery otherwise we will order the item(s) from our suppliers. Delivery time will vary and the quoted delivery times on this site are only estimates. If there's more than one time item in the order Design 55 shall hold the order until it is complete and then arrange delivery.

Arrange Delivery

Once the item(s) are ready Design 55 or its carriers shall contact you by telephone or post to arrange a date and time for delivery.

Delivery

Delivery will be undertaken by either Design 55 staff themselves or one of its carrier companies. Larger items of furniture will be moved into a selected room of your house. You will then be required to sign for the delivery and condition of the item(s). Any damages must be reported to Design 55 within 24 hours of signing for the product.

Backorders

If your item is not in stock, it will go on back order. You will always be emailed with the option to cancel your order if you would rather not wait.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

Cancellation

Customers needing to cancel an order should do so via email sales@design55online.co.uk

Orders canceled prior to dispatch will be refunded in full*. Orders cancelled after dispatch will need to be returned to Design55 in 'as new' condition at the customers expense. The value of the order, excluding the initial shipping cost, will be refunded to the card from which payment was originally made.

*Please note, orders for bespoke items made to a customers specification, eg. Tom Schneider products, can only be canceled up to the commencement of manufacture. Once manufacture has commenced, the company is unable to cancel this order/refund the order value.

Returns & Exchanges:

Unspoiled goods may be exchanged or refunded if returned (at customers expense) within 14 days of order along with proof of purchase. Soiled goods will not be considered for exchange or refund. This does not affect your statutory rights. Please ensure that all goods are thoroughly checked before a signature is given. Please notify Design 55 of any goods that have been damaged in transit, within 24 hours of receipt, or no exchange will be considered. Please dispatch goods by traceable post, including proof of purchase and reason for exchange or refund. Design 55 will not be responsible for returned goods that are lost in transit.

Please note, goods will only be considered for exchange or refund if they are clean and dry and in 'as new' condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Our Contact details:
DESIGN 55
Unit 5
Brookfield Works
Quebec Street
Halifax
HX59AP

Phone: 01422 375940
Email: sales@design55online.co.uk